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Shop What's New Sign inShipping Information
Thank you for shopping with Moikana! Please read our shipping policies below to understand how and when your orders will be processed and delivered.
1. Delivery Coverage & Shipping Partners
Moikana ships nationwide across Indonesia. For international shipping, please reach out to us via WhatsApp at +62 851 7410 9911. All domestic orders are handled through our delivery partners, including JNE, J&T, and SiCepat.
2. Free Shipping & Discounts
We offer a shipping discount of up to IDR 20,000 for orders with a minimum purchase of IDR 150,000. If your calculated shipping fee is IDR 20,000 or less, your shipping is completely free. If your shipping fee exceeds IDR 20,000, a flat discount of IDR 20,000 will be applied to your final total.
3. Order Processing Time
Once your payment is confirmed, please allow 1 to 3 working days for payment verification, quality control, and packing. Orders are only processed and shipped after the full payment amount is received and confirmed.
Our operational hours are Monday through Saturday, from 10:00 AM to 4:00 PM. We ship packages every day from Monday to Saturday, excluding Sundays and public holidays.
For weekday orders confirmed before 2:00 PM, we typically process them on the same day. Orders confirmed after 2:00 PM will be processed on the next working day. Any order confirmed after 2:00 PM on Friday will be processed on the following Monday.
5. Shipment Rules & Restrictions
Moikana is not responsible for any risk of loss or damage after the shipping company delivers the package to your destination address. Customers are responsible if the courier cannot complete the delivery due to an incomplete address, an absent recipient, or if the recipient rejects the package. If any shipping error is caused directly by Moikana, we guarantee free shipping for your order replacement.
Important Note
If you have any further questions regarding your shipment, please feel free to reach out to our Customer Service team.